HELP CENTER

Frequently Asked Questions

  • Where are we based?

    Monthly Madness is an online store with admin offices and logistics centers in Cape Town, however we deliver nationally and accept orders only through the website (www.monthlymadness.co.za).

    The offices are at: 17 New Church Street, Bree Street Studios, Cape Town, 8001.

    However, all queries are dealt with via email and through the website.

    For all queries, please contact admin@monthlymadness.co.za 

    You can also reach out to us on Facebook (@monthlymadnessza) and Instagram (@monthlymadness), our social media team will be happy to assist you.

  • Delivery Policy

    Our delivery policy is simple and straight-forward:

    All deliveries are done using trusted door-to-door couriers and your order is fully insured from the moment it leaves us, right up until it’s in your hands!

    You will receive an email with a tracking number and link as soon as your goods have left our warehouse in Cape Town.

    All orders placed online can only be delivered within the borders of South Africa. 

    All orders received by 11 am will be processed the same day and dispatched the following working day on condition that payment reflects in the bank account of Monthly Madness and assuming no stock availability issues. Orders placed on weekends will be processed on the following Monday.

    Priority Shipping: 

    Main centres: 2 working days*
    Outlying areas: 3 working days*

    Standard Shipping:

    Main centres: 3 – 4 working days*
    Outlying areas: 3 – 5 working days*

    *From 1 October to 20 December please expect an additional two working days for your delivery due to high demand and courier limitations.

    Pre-Order Lead Times

    If a product is on 'pre-order', it will be highlighted on the product page as such. These are orders that have already been placed with our supplier but have not been received in our warehouse yet. 

    Please expect up to 30 days delivery times. 

    Pre-orders can be cancelled and fully refunded at any time.

    Cost of delivery

    We offer FREE Delivery for orders above R1250.

    For orders below R1250 we charge a delivery fee of R79 per order anywhere in South Africa. Other retailers might advertise free delivery but they simply load the delivery fee on each product they sell, which results in you, the customer paying much more for delivery than what you will with us. 

    • Payments

      You can select your preferred payment method at checkout.

      • We use Payfast as our secure and trusted payment gateway.
      • We accept secure payments for local customers via Credit Card, EFT, Zapper and Mobicred.
    • Returns and Refunds

      Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:

      • If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
      • Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
      • To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
      • For returns, please email admin@monthlymadness.co.za with the subject 'Returns' and include your order number, name and the reason for the return.
      • Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
      • Please note that customers are responsible for shipping costs of returned items.
      • When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
      • If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

      Defective goods

      • If your product is giving you any problems we offer a standard 6 month defective product warranty on all goods purchased through Monthly Madness
      • Goods will be collected and assessed before any refunds are made
      • Certain goods will have a warranty longer than 6 months which will be stated on the product page
      • Orders placement

        Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within a few business days.

        Our support team is always happy to guide you at any step!

      • Do you have a physical retail store or accept collections?
        Unfortunately not, we only sell our products online and accept payments via card, Zapper, Mobicred and EFT.