FREE SHIPPING FOR ORDERS OVER R499!

HELP CENTER

Faq

  • Shipping

    Shipping destinations:

    • We ship locally in South Africa.

    Shipping times:

    • Orders take 1-3 business days to be delivered to you.
    • Shipping time might vary depending on location, shipment method and other factors.

    Shipping cost:

    • Orders over R499 will have free shipping.
    • Orders under R499 will be charged for shipping depending on your chosen delivery method and country. Full price will be displayed at checkout. 
  • Payments

    You can select your preferred payment method at checkout.

    • We accept secure payments via Payfast for local customers via Credit Cards and Debit Cards

    Note that additional exchange fee may apply if your currency is other than South African Rands.

  • Returns and Refunds

    Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:

    • If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
    • Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
    • To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
    • For returns, please email admin@monthlymadness.co.za with the subject 'Returns' and include your order number, name and the reason for the return.
    • Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
    • Please note that customers are responsible for shipping costs of returned items.
    • When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
    • If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.
  • Orders placement

    Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within a few business days.

    Our support team is always happy to guide you at any step!