HELP CENTER

Frequently Asked Questions

  • Where are we based?

    Monthly Madness is an online store with admin offices and logistics centers in Cape Town, however we deliver nationally and accept orders only through the website (www.monthlymadness.co.za).

    The offices are at: 17 New Church Street, Bree Street Studios, Cape Town, 8001.

    However, all queries are dealt with via email and through the website.

    For all queries, please contact admin@monthlymadness.co.za 

    You can also reach out to us on Facebook (@monthlymadnessza) and Instagram (@monthlymadness), our social media team will be happy to assist you.

  • Delivery Policy

    Cost of Delivery

    We charge a delivery fee of R79 for all orders on Monthly Madness.

    How long does delivery take?

    We deliver in 3-5 working days.

    Why do we charge for delivery fee?

    We know that some companies offer free shipping - this is because they the shipping price in the price (it's a sneaky little tactic) 

    We decided to be transparent and show you the delivery cost, rather than hiding it in the price. We would rather be honest with you and keep working on better pricing options to give you a better experience with us!

    We value transparency and honesty, that is why we do NOT hide the price of shipping in the product price.

    In order to offer you the best prices in South Africa, we unfortunately cannot afford to pay for everyone's shipping. We also didn't want to hide the shipping cost in the price. We are working on a system that may allow cheaper shipping in the near future, we will keep our community updated!

    We decided to be transparent and show you the delivery cost, rather than hiding it in the price. We would rather be honest with you and keep working on better pricing options to give you a better experience with us!

    Rest assured, we have worked long and hard on sourcing an affordable and FAST delivery service for you, and will continue to work on finding more ways to make things easier for our community. 

    National Delivery Zone

    We only operate and deliver within the borders of South Africa.

    Handling & Insurance

    Your order is fully insured from the moment it leaves us, right up until it’s in your hands! We only work with trusted door-to-door couriers.

    Tracking Number
    You will receive an email with a tracking number and link as soon as your goods have left our warehouse in Cape Town.

    All orders received by 11 am will be processed the same day and dispatched the following working day on condition that payment reflects in the bank account of Monthly Madness and assuming no stock availability issues. Orders placed on weekends will be processed on the following Monday.

    • Payments

      You can select your preferred payment method at checkout.

      • We use Payfast as our secure and trusted payment gateway.
      • We accept secure payments for local customers via Credit Card, EFT, Zapper and Mobicred.
    • Returns and Refunds

      Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:

      • If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
      • Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
      • To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
      • For returns, please email admin@monthlymadness.co.za with the subject 'Returns' and include your order number, name and the reason for the return.
      • Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
      • Please note that customers are responsible for shipping costs of returned items.
      • When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
      • If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

      Defective goods

      • If your product is giving you any problems we offer a standard 6 month defective product warranty on all goods purchased through Monthly Madness
      • Goods will be collected and assessed before any refunds are made
      • Certain goods will have a warranty longer than 6 months which will be stated on the product page
      • Orders placement

        Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within a few business days.

        Our support team is always happy to guide you at any step!